ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide support to corporate employees including off-site lab staff/facilities and pathologists
- Provide support for corporate offices and labs nationwide
- Troubleshot network connections, thin clients, dumb terminals and PCs
- Provide hands-on technical support for hardware such as servers, desktops/laptops, printers, IP phones, and other peripheral and IP-based devices, mobile devices, physical connectivity to the company's LAN, data/voice cabling; and software such as office productivity and business applications, internally developed applications, computer operating systems, web applications, and various drivers
- Troubleshoot PCs via remote access (VNC, Teamviewer, Splashtop)
- Schedule and perform network improvements,data recovery,security audits, upgrades,backup of vital systemsand repairs.
- Perform virus, malware and spyware removal from networks and individual PCs
- Perform on-site analysis, diagnosis, and resolution of network problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off-site repair
- Isolate and determine root cause of complex technical problems.
- Work with telecommunication team to resolve issues with circuit issues, opening and closing trouble tickets.
- Support development and implementation of networking projects and new technology installations.
- Assist with breakdown and set-up of new laboratories.
- May be asked to participate in enterprise initiatives, special projects and other duties as assigned.
EDUCATION/EXPERIENCE:
- High School Diploma or equivalent; bachelor's degree preferred.
- Minimum of 2 years of IT experience
- Hands-on hardware troubleshooting experience.
- Operating Systems: Windows 7 & 10, Windows Server
REQUIRED SKILLS AND ABILITIES:
- Ability to thrive in a team environment
- Strong organizational skills, ability to manage multiple tasks with minimal supervision
- Computer literacy and workingtechnical knowledge of network and PC operating systems
- Knowledge of laboratory procedures and workflow is helpful
- Experience with network troubleshooting
- Quick learner who is able to learn new technologies and web programming languages independent of formal training
- Excellent problem solving, critical thinking and analytical skills
- Outstanding oral and written communication skills
PHYSICAL DEMANDS:
- Extensive sitting, phone, and computer use
- Extend and reach with hands and arms and use hands and fingers
- Occasionally required to bend, kneel, stoop, or crouch
- May be required to lift, move, and carry up to 50 lbs.
- Specific vision abilities required including close vision, color vision, depth perception, and the ability to adjust focus.
- Hearing ability to effectively communicate via the telephone and in person
- Ability to communicate verbally on the telephone and in person
- Fluency in the English language
- Extended hours may be needed
